Customer Reviews

Reviews for Carmerica Tire Pros

If you attended the Retail Customer Experience Executive Summit this summer, you got to spend some time with our vice president of events, Bobby Renaud. (If you didn't attend, drop me a line so I can get you information about next year's Summit, which is already shaping up to be amazing.) And if you got to spend some time with him, you found out first-hand what a passionate person Bobby is.

He's also an avid biker, opting for two wheels rather than four to get into the office most days. And when he recently asked if he could share with our readers an experience he recently had, I thought it would be best to let him tell it in his own words:

"Riding my bike home from choir retreat seemed like a good idea. The weather was warm and clear but the temperatures were nice in the shade of the forested parking lots and drives near the retreat center. Traveling south into a 15 knot headwind made the ride a bit more difficult than I expected but the slow leak in my rear tire made it almost impossible.

"I stopped in CarMerica, an auto tire store, to ask for assistance getting my bicycle tire repaired. I knew the chances were slim that they would have the equipment to help me but I was hoping someone would have an adapter that enables you to inflate Presta valves with a Schraeder valve pump like those used in auto tires.

"After awaiting my turn, I stepped to the counter in biking shorts, helmet, and gloves; dripping sweat from my brow and my shirt soaked in perspiration. It was 100 degrees and 90 percent humidity outside, a typical dog day of summer in the Ohio valley. I asked for help and everyone on staff that heard my question had a puzzled look on their face. One technician acknowledged he knew what a Presta-Schraeder adapter was but didn’t have one on property and could not imagine any of the others working in their bays having one either. He politely checked and returned without any help.

"Meanwhile, the owner Kevin Cornish reached behind the counter and tossed me a set of keys. 'Here, my truck is the white one out back. Take your bike down to the bike shop and get your tire repaired. Then when you’re ready to get some ‘big boy’ tires come back and see us.' His declaration was both unbelievable and humorous. I chuckled, said thanks and did as he said. While at the bike shop, I told three people there my story. They showed the same surprise on their faces that I must have had on mine when it happened.

"Upon my return, the tire shop was still busy but Kevin didn’t seem surprised that I had returned. I told him that not only would I come get my next set of ‘big boy’ tires from him but that I would spread the word of his great trust in his customers. This was not simply customer care, this is the type of experience that I love to relate to my family and friends. Nothing like a good story with a happy ending, especially when it’s true."
Recommended? Yes |  by , April 17, 2015
Carmerica -

Thank you so much for hosting our Car Wash and Hot Dogs, It was a success and blessing to our team!

World Series Boud, Graceland Spirit 12U Softball
Recommended? Yes |  by , April 17, 2015
Kevin - your folks solved the problem for her in no time at all and she is back on the road! My thanks to your folks on duty now.

God Bless,
Recommended? Yes |  by , April 17, 2015
Dear Carmerica, 4/16/10

On April 6, 2010 our car and camper were towed to your shop after we broke down just off Exit 9. Since it was close to closing time I was worried we would be stranded for the night and with four little girls that would have been a challenge. However, thanks to your willingness to stay beyond closing time and finish our car we were back on the road by 7pm. I cannot thank you enough for your kindness and willingness to help in a difficult situation. We had a great trip and are safely back in Wisconsin now where the weather isn't nearly so nice.

Thanks again & God bless!
Recommended? Yes |  by , April 17, 2015
David, 5/7/10

I just wanted to say thank you for your great customer service. You went what I feel is above and beyond what you had to do, and I doubt there are very many places out there that would have given me the care and attention that you and your staff did. I just recently moved to the area and have been looking for a full service auto shop that I could trust and I believe I have found one! GREAT JOB!

Thanks a million!
Recommended? Yes |  by , April 17, 2015
We would like to thank you for taking the time to take care of us when we came thru your area with a blown tire. you really show us that when traveling that poeple are out there that are friendly and take care poeple that are in a bind. we really appreciate how fast you handled the tire replacement.

once again thank you from the travelers from south dakota, hopefully one day we can return the favor.
Recommended? Yes |  by , April 17, 2015